ARTICLE 1- PARTIES:
Trade Name: DORUK KOLONYA SAN. İTH. İHR. VE TİC. LTD. ŞTİ
Address: İvedik Org. San. Aydın Plastikçiker Sit. 1536 Sok. (eski 580) No:48 06370 İvedik Ankara – TURKEY
Telephone: +90 312 395 3500
Name and surname :
ARTICLE 2- CONTRACT SCOPE:
This contract is based on the Law No. 4077 on the Protection of Consumers, regarding the sale and delivery of the product whose qualifications and sales price are specified below, which the BUYER has ordered electronically (e-commerce) from the SELLER’s website https://www.dorukkolonya.com and It determines the rights and obligations of the parties in accordance with the provisions of the Regulation on Distance Contracts.
ARTICLE 3- PRELIMINARY INFORMATION:
a) Basic characteristics of the goods or services subject to the contract,
b) Name or title of the seller or provider, MERSİS number if available, open address, telephone number and similar contact information
ç) If the seller or the supplier has different contact information to convey the consumer’s complaints, the information regarding these,
d) The total price of the goods or services including all taxes, the method of calculating the price if it cannot be calculated in advance due to its nature, all shipping, delivery and similar additional costs, if any, and the information that additional costs may be paid if these cannot be calculated in advance,
e) In cases where the usage fee of the remote communication tool cannot be calculated over the usual fee tariff during the conclusion of the contract, the additional cost charged to consumers,
f) Information on payment, delivery, performance and commitments, if any, and solution methods for the complaints of the seller or supplier,
g) In cases where there is a right of withdrawal, information about the conditions, period, procedure and the carrier foreseen by the seller for the return of this right,
ğ) Open address, fax number or e-mail information where the withdrawal notification will be made,
h) In cases where the right of withdrawal cannot be exercised, information that the consumer will not be able to benefit from the right of withdrawal or under which conditions the right of withdrawal will be lost,
ı) At the request of the seller or the supplier, the deposits or other financial guarantees that must be paid or provided by the consumer, if any, and the conditions related thereto,
i) Technical protection measures, if any, that may affect the functionality of digital content,
j) Information on which hardware or software the digital content can work with, which the vendor or provider knows or is expected to know reasonably,
k) It is understood by the Seller about all these issues that the consumers can make their applications to the Consumer Court or the Consumer Arbitration Committee and that they are informed in accordance with the internet environment, that they have confirmed these preliminary information electronically and then ordered the goods.
The preliminary information on the website https://www.dorukkolonya.com and the invoice issued by the buyer are integral parts of this contract.
ARTICLE 4- PRODUCT AND DELIVERY INFORMATION:
The type and type, quantity, brand / model, sales price, payment method, recipient, delivery address, invoice information, shipping fee of the product / products purchased electronically are as stated in the order summary. The SELLER reserves the right to suspend the order in cases it deems necessary, when the information given by the BUYER does not match the truth.
You can reach dorukkolonya.com from the contact information below:
ARTICLE 4- CONTRACT DATE, DELIVERY, FORCE MAJEURE:
4.1. The contract date is the date on which the order is placed by the buyer.
4.2. Delivery costs of the Goods / Service belong to the Buyer. If the seller has declared on the website that the delivery fee will be covered by him, delivery costs will be borne by the Seller. Delivery of the goods; It is made within the promised period after the stock of the seller is available and the payment is made. The Seller delivers the Goods / Service within 1 (one) – 7 (seven) business days from the order of the Goods / Service by the Buyer and reserves the right to extend the period of additional 7 (seven) business days by written notice within this period.
4.3. Situations that do not exist or are not foreseen at the date of signing the contract, that develop outside the control of the parties, that make it impossible for one or both of the parties to fulfill their obligations and responsibilities imposed by the contract, or to fulfill them on time, force majeure (natural disaster, war , terrorism, uprising, changing legislative provisions, seizure or strike, lockout, significant malfunction in production and communication facilities, etc.). The party taking place in the person of force majeure will notify the other party immediately and in writing. During the continuation of the force majeure, the parties will not have any responsibilities due to their failure to fulfill their actions. If this force majeure situation continues for 30 (thirty) days, each party will have the right to terminate unilaterally.
ARTICLE 5- RIGHTS AND OBLIGATIONS OF THE SELLER:
5.1. The seller agrees and undertakes to fulfill the obligations imposed on him in the contract in accordance with the provisions of the Law on the Protection of Consumers No. 4077 and the Regulation on Distance Contracts, except for force majeure.
5.2. The Seller fulfills the performance of the contract by delivering the Goods / Service purchased by the Buyer to the Buyer.
5.3. You can shop at https://www.dorukkolonya.com by credit card (Visa, MasterCard, BKM Express etc.) or payment at the door. The processing time of the orders is not the moment when the order is placed, but the moment when the necessary collection is made from the credit card account. Payment methods such as paid delivery or postal check without consulting customer service are not accepted.
ARTICLE 6- RIGHTS AND OBLIGATIONS OF THE BUYER:
6.1. The buyer accepts and undertakes to fulfill the actions imposed on him in the contract, except for force majeure.
6.2. The buyer accepts and undertakes that he / she is deemed to have accepted the terms of the employment contract and will make the payment in accordance with the payment method specified in the contract.
6.3. Receiver. The name, title, full address, telephone and other access information of the seller from the website https://www.dorukkolonya.com, the basic characteristics of the goods subject to sale, the sales price including taxes, payment method, delivery conditions and costs, etc. All preliminary information about the goods subject to sale and the use of the “withdrawal” right and how to use this right, official authorities etc. where they can submit their complaints and objections. It accepts and declares that it has clear, understandable and appropriate information about the internet environment and confirms this preliminary information electronically.
6.4. The Buyer inspects the Goods / Service subject to the Contract before receiving it and it is destroyed, broken, the package is torn, etc. damaged and defective Goods / Services should not be received from the courier company. If he takes it, the responsibility belongs entirely to him. The Goods / Service received by the buyer from the cargo company officer will be deemed undamaged and intact. After delivery, the responsibility of the Goods / Service and damages belong to the Buyer.
6.5. If the relevant bank or financial institution fails to pay the price of the goods / services to the Seller due to the fact that the credit card belonging to the Buyer is used unfairly or unlawfully by unauthorized persons after the delivery of the Goods / Service, not due to the Buyer’s fault. is obliged to return the Goods / Service to the Seller within 3 (three) days. In this case, delivery costs belong to the Buyer.
6.6. If the buyer wishes to return the product he received, he agrees and undertakes not to damage the product and its packaging in any way, and to return the original invoice and delivery note at the time of return.
6.7. In the event that it is understood that the contract item cannot be supplied and / or if there is a stock problem, the Buyer is immediately informed and approved, then another item of equal quality and price may be sent to the Buyer, or in line with the buyer’s desire and choice; Another new product can be sent, the product can be expected to enter the stocks or the other obstacle that prevents delivery can be removed and / or the order may be canceled.
ARTICLE 7- RIGHT OF WITHDRAWAL:
Alıcı malı teslim aldıktan sonra 14 (on dört) gün içerisinde herhangi bir gerekçe göstermeksizin ve cezai şart ödemeksizin sözleşmeden cayma hakkına sahiptir. Cayma hakkının kullanılması için bu süre içerisinde Satıcı’ya mevzuat hükümlerine uygun olarak bildirimde bulunulması şarttır.
Cayma hakkının kullanılması halinde:
a) Alıcı’ya veya onun bildirdiği yukarıda bilgisi bulunan üçüncü kişiye teslim edilen ürünün iade edilmesi zorunludur.
b) 14 (on dört) günlük süre içerisinde iade edilecek ürünlerin kutusu, ambalajı, varsa standart aksesuarları varsa ürünle birlikte hediye edilen diğer ürünleri eksiksiz ve hasarsız olarak teslim edilmesi gerekmektedir.
c) Cayma hakkının kullanılmasını ve bilginin ulaşımını takip eden 10 (on) gün içerisinde ürün bedeli Alıcı’ya ödediği şekilde iade edilir.
d) Ürün Satıcı’ya iade edilirken, ürün teslimi sırasında Alıcı’ya ibraz edilmiş olan orijinal faturanın da iade edilmesi gerekmektedir. İade kargo bedeli Satıcı’ya aittir. Ürünle beraber iade edilecek olan faturanın iade bölümü doldurularak ve Alıcı tarafından imzalanarak iade edilecektir.
e) Cayma hakkı süresi alıcıya malın teslim edildiği günden itibaren başlar.
f) Sehven alınan üründe ve ambalajında herhangi bir açılma, bozulma, kırılma, tahrip, yırtılma, kullanılma ve sair durumlar tespit edildiği hallerde ve ürünün alıcıya teslim edildiği andaki hali ile iade edilememesi durumunda ürün iade alınmaz ve bedeli iade edilmez.
ARTICLE 8- CASES IN WHICH THE RIGHT OF WITHDRAWAL CANNOT BE USED:
a) Contracts for goods or services whose prices vary depending on fluctuations in financial markets and are not under the control of the seller or supplier.
b) Contracts for goods prepared in line with the consumer’s wishes or personal needs.
c) Contracts for the delivery of perishable or expired goods.
ç) Of the goods whose protective elements such as packaging, tape, seal, package have been opened after delivery; Contracts for the delivery of those whose return is not suitable for health and hygiene.
d) Contracts for goods that are mixed with other products after delivery and cannot be separated by their nature.
e) Contracts for books, digital content and computer consumables provided in the material environment in case the protective elements such as packaging, tape, seal, package are opened after the delivery of the goods.
f) Contracts for the delivery of periodicals such as newspapers and magazines, except those provided under the subscription agreement.
ğ) Contracts for services performed instantly in electronic environment or for intangible goods delivered immediately to the consumer.
h) Contracts regarding the services started with the approval of the consumer before the right of withdrawal expires.
ARTICLE 10-PRIVACY AND MEMBERSHIP:
The Confidentiality Agreement and Membership Agreement on https://www.dorukkolonya.com are approved by the parties and the work is an integral part of this contract.
ARTICLE 11- DEFAULT OF THE BUYER:
11.1. If the buyer goes into default in his transactions with his credit card, the cardholder will pay interest and be liable to the bank within the framework of the credit card agreement made with the bank. In this case, the relevant bank may take legal action; It may demand the expenses and the counsel’s fee from the Buyer. The seller has no responsibility in this regard.
11.2. In the event that the Buyer defaults on receiving the product and is not at the delivery address specified by the Buyer, the relevant product will be delivered from the relevant branch of the cargo company within 3 (three) days at the latest. Otherwise, the Seller is deemed to have fulfilled the contract and the shipping (cargo) costs for the product that is shipped for the second time at the request of the Buyer belong to the Buyer.
ARTICLE 12- EVIDENCE CONTRACT:
In the event of disputes arising out of this Agreement, the Buyer decides that the official books and commercial records of the Seller, the electronic information and computer records kept in its database and servers will constitute binding, final and exclusive evidence, as evidence in the sense of Article 193 of the Code of Civil Procedure of this article. accepts, declares and undertakes that it has the nature of an agreement.
ARTICLE 13- AUTHORIZED COURT AND EXECUTIVE OFFICES IN DISPUTES:
In the event of a dispute arising from the implementation of this contract, the Consumer Arbitration Committees and Ankara Consumer Courts are authorized up to the value announced by the Ministry of Industry and Trade every December.
ARTICLE 14- FINAL PROVISION:
This Agreement, which consists of 14 (fourteen) articles, has been read by the Parties, approved by the Buyer electronically and entered into force immediately.
DORUK KOLONYA SAN. İTH. İHR. VE TİC. LTD. ŞTİ
I confirm that my data will be processed in line with the explanations and provisions in the Clarification Text in accordance with the Law on Protection of Personal Data.