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Doruk Kolonya

FAQ’s

MEMBER – ACCOUNT

Üye olmamın avantajları nelerdir?

By becoming a member of dorukkolonya.com,
You can add the products you like to your favorite list,
You can comment on the products you have purchased,
You can track the status of your order,
You can perform your cancellation / refund,
You can take advantage of special offers and offers for members.

How can I become a member?

You can become a member of our website by clicking the member icon at the top right of the main page.

Can I shopping without singing up?

You can shop without being a member of our website.

I forgot my password, how can I create a new password?

You can reset your password by clicking “Forgot Password” on the Member Login screen, which you can access by clicking the icon on the top right of the main page.

Although I have written my password and e-mail address correctly, I cannot login, what should I do?

If you cannot login after completing your membership, you can request assistance by filling out the contact form on our website.

How can I change my membership information and password?

After logging in, you can access your account information from the “My Account” tab on the top right of the page, and change your membership information and password on this page.

How can I change my e-mail address that I used while signing up?

You cannot change your registered e-mail address.

How can I change or add a new one to my registered addresses?

After logging in, you can access your account information from the “My Account” tab at the top right of the page; You can change your registered address information from the “My Address Book” field or add a new address.

How can I cancel my subscription?

You can request membership cancellation by filling out the contact form on the Contact page at the bottom right of the main page.

SHOPPING

How can I shop on dorukkolonia.com?
After creating your membership and logging in, you can start shopping.

Can I shop from anywhere in Turkey?
You can shop by visiting our website from anywhere in Turkey.

Can I access dorukkolonya.com from mobile devices?
You can access our website from your mobile browsers.

Can I order by phone?
Unfortunately, orders cannot be placed over the phone.

I want to shop for my company / restaurant. What should I do?
After you create your membership, you can send an e-mail to info@dorukkolonya.com to evaluate your corporate information and request corporate membership.

How can I get detailed information about the product I want to buy?
You can find detailed information in the “Product Features” section on the product pages. For your different information requests, you can fill in the relevant form on the contact page and send it.

The product I want to buy is sold out, what should I do?
There may be instant stock changes on the website. By clicking the “Notify When You Arrive” button on the page of the product you like, you can have an information e-mail sent to you when the product arrives.

Can I reserve items for later purchase?

Unfortunately, we do not have a product reservation service.

I cannot find the product I am looking for, what should I do?
The product you are looking for is on our website.

Frequently Asked Questions
You can search with the help of the box.

I want to have a gift wrap, is it possible?
Our gift package service is not available for now.

How can I be informed about the opportunities on dorukkolonia.com?
If you give your consent while registering to our website, you will be informed about the opportunities and developments on our website to your registered e-mail address. If you wish, you can register for the e-bulletin from the “Be Informed About Us” section on our homepage, without becoming a member.

Do you have a store?

… ..

PAYMENT
What payment methods can I use for my shopping?
You can shop on dorukkolonia.com with your debit card, credit card or BKM Express.

Is it possible to install installments on credit card?
In accordance with the seventh and eighth paragraphs of Article 26 of the Regulation on Bank Cards and Credit Cards published in the Official Gazette numbered 26458, there is no installment application in our online site, which is in the field of cosmetics.

Can I pay at the door?
Find our payment option at the door ……

Can I pay by EFT or money order?

Find our payment option by EFT or money order….

ORDER & DELIVERY
How can I track my order?
After logging in, you can access your order information from the “My Account” button on the top right of the page.

When will the products I purchased be delivered to cargo?
The products you buy on dorukkolonia.com are prepared in 1-3 working days and sent to your address by cargo. During periods such as campaign, warehouse counting, the time of preparing your order and delivering it to the cargo can be extended up to 5 working days.

Can I change my delivery address after the order?
If the relevant products have not been sent, you can submit your address change request by filling out the contact form on the Contact page.

It is shipping all over the turkey is done?
Shipping within the area, the shipping is done all over Turkey.

Do you deliver abroad?

Do you deliver on public holidays?
Delivery is not made on public holidays.

With which shipping company will my order be delivered?
Your order will be delivered by our contracted… .. Cargo or… ..

What is the shipping fee?
Shipping costs are determined by the relevant cargo companies and vary according to the weight of the order placed. For your orders up to 2 decks, the shipping fee starts from 8.80 TL including VAT, the amount is automatically determined for your orders exceeding the desi (volume or weight) unit.

In corporate memberships, the shipping fee belongs to the BUYER.

Although the delivery time of my order has passed, my order has not reached me. What should I do?
You can request information and support by filling out the contact form on our website.

What should I pay attention to when receiving my order?
By presenting a picture ID of your order, you can receive it from the courier against signature.

Please open the shipping box when receiving your product; make sure the contents are complete and undamaged. In case of any mishaps, send the product back by keeping the damage assessment report to the cargo officer. Our Customer Service department will assist you.

If you are not present at the address during the delivery, your order will be delivered to the person at the delivery address after checking his pictorial identity and getting his signature.

What should I do when my order’s invoice is not received?
If you notice that your invoice did not reach you when you check your order, please ask the related officer for your invoice. Not delivering your invoice to you

CANCELLATION & REFUND

How can I cancel my order?
If the relevant products have not been sent, you can send your cancellation request by filling out the contact form on the Contact page. If your order has been shipped, cancellation cannot be performed. In this case, you can request a refund after your order has been received by you.

How long can I return my order?
The legal right of withdrawal and return period is 14 days, provided that it complies with the return conditions. In our company, which attaches great importance to customer satisfaction, this period has been extended and determined as 30 days. You can send the products purchased through our website to the return address within 30 days.

What are the conditions for returning the product?
You have the right of withdrawal within 14 days from the delivery of the products to you without any reason. In order to use your right of withdrawal, it is necessary to make a notification within 14 days by phone, e-mail or the contact form on the Contact page and the product must be available for resale in accordance with the use of the right of withdrawal within the framework of the Distance Sales Agreement.

How can I return the product?
You can submit your return request by clicking the “Easy Returns” button on the “My Orders” tab of the “My Orders” tab of your My Account button. If the right of withdrawal is exercised, the returned product (s) must be returned to the Cargo with the agreement code… .. with the invoice against payment. For returns that are not sent by contracted cargo, shipping fee belongs to the BUYER.

To which address will I send the product I want to return?
Return Address: İvedik Org. Singing. Aydın Plastikçiker Sit. 1536 Sok. (Formerly 580) No: 48 06370 İvedik Ankara – TURKEY

When will the cost of the returned product be refunded to my card?
After the product / products you want to return reach the return address and your request is approved, the refund is made within 1 to 3 business days at the latest. The period of reflection of your payment refund to your account varies according to the working principle of your bank.

SECURITY

How is the confidentiality of my personal data ensured?
The membership forms on dorukkolonia.com do not use the information transmitted during the sale of goods or services for any non-operational purpose and do not sell them to non-operating third parties.

Am I safe when shopping with a credit card?
Your credit card information is not stored by dorukkolonia.com.

The CVC2 (CVV) number to the last 3 digits of the number on the back of your credit card provides extra security. You will be asked to enter this number when making payment.

What is 3D Secure?
3D Secure is an identity verification system developed by Visa and MasterCard for secure online shopping. With this system, both cardholders and member businesses are secured against internet fraud. The application of the system prepared for the use of Visa credit cards is called “Verified by Visa” and the application prepared for MasterCard credit card use is called “SecureCode”. You can get detailed information about 3D Secure application from BKM (Interbank Card Center) website.

CAREER

I want to work at Doruk Kologne, what should I do?

You can follow our current postings on Kariyer.net or send your CV to info@dorukkolonya.com.

I confirm that my data will be processed in line with the explanations and provisions in the Clarification Text in accordance with the Law on Protection of Personal Data.

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